Terms & Conditions

Welcome to New Royal Automotive. These Terms and Conditions govern your access to and use of our website, products, and services. By visiting our website, placing an order, or purchasing products from us, you agree to be bound by these Terms and Conditions.

Please read these Terms and Conditions carefully before using our website. If you do not agree with any part of these terms, please discontinue using our website and services.

In these Terms and Conditions, the words “we,” “us,” and “our” refer to New Royal Automotive, operating under the trade name New Royal Enterprises. The words “you” and “your” refer to any person accessing our website, browsing our products, or purchasing from us.

1. Business Information

Our business details are as follows:

Business Name: New Royal Automotive
Legal Name: Hameed Ansari
Trade Name: New Royal Enterprises
Business Type: Proprietorship
Registered Business Address: Building No. 61B, Visalakshi Nagar, Ekkattuthangal, Chennai, Tamil Nadu – 600032, India.

Additional Place of Business: No. 93, Kundrathur Main Road, Moulivakkam, Chennai, Tamil Nadu – 600125, India.

Email: newroyalecommerce.net@gmail.com
Phone: 89391 49278

Website: [Insert your official website URL]

2. Eligibility to Use Our Website

By using our website, you confirm that:

You are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian, as permitted by applicable law.
You have the legal capacity to enter into a binding agreement.
The information you provide during registration, checkout, or other interactions is accurate and complete.
You will use our website only for lawful purposes.
You will not use our website in any manner that violates applicable laws or infringes the rights of others.

We reserve the right to refuse service or restrict access where permitted by applicable law if these terms are violated.

3. Products and Product Information

New Royal Automotive offers automotive-related products and accessories through its website.

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However:

Product images are provided for illustrative purposes, and actual products may have minor differences in appearance, packaging, colour, or presentation.
Product specifications, availability, and descriptions may change as products are updated or discontinued.
You are responsible for reviewing product descriptions, specifications, compatibility information, and installation requirements before making a purchase.
Automotive products may not be compatible with every vehicle make, model, year, or configuration. Please verify compatibility before ordering.
Any stated performance, fitment, or usage information is subject to the manufacturer's specifications and applicable limitations.

If a product description contains a material error, we will take reasonable steps to address the issue in accordance with applicable law and our relevant policies.

4. Pricing and Product Availability

All prices displayed on our website are in the currency specified at checkout.

We reserve the right to change product prices, offers, discounts, and availability at any time, subject to applicable law. Such changes will not retrospectively alter a confirmed order except where permitted by law or agreed with you.

We make reasonable efforts to maintain accurate inventory information. However, products may occasionally become unavailable after an order is placed.

If a product becomes unavailable after you place an order, we may contact you to discuss the available options, including an appropriate refund or cancellation where applicable.

Any applicable taxes, shipping charges, or additional fees will be displayed or communicated during checkout, as required by law.

5. Orders and Order Acceptance

When you place an order through our website, you are submitting a purchase request.

An order confirmation email or message acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review, reject, or cancel an order where reasonably necessary, including in circumstances involving:

Incorrect product pricing or listing information.
Product unavailability.
Suspected fraudulent, unauthorized, or suspicious transactions.
Incorrect or incomplete shipping information.
Payment authorization failures.
Violations of these Terms and Conditions.
Restrictions imposed by applicable laws or delivery providers.

If payment has already been collected for an order that is subsequently cancelled, we will arrange any applicable refund in accordance with our refund policy and applicable law.

We may contact you to verify order details before processing or dispatching your purchase.

6. Payment Terms

We accept the payment methods displayed on our website at checkout.

By submitting a payment, you confirm that:

You are authorized to use the selected payment method.
The payment information provided is accurate.
You authorize the applicable payment provider to process the transaction.
You will pay the total amount displayed at checkout, including applicable taxes and shipping charges.

Payments may be processed through third-party payment gateways. We do not control the independent systems, policies, or security procedures of those providers.

An order may be delayed, rejected, or cancelled if payment is unsuccessful, reversed, or flagged for verification.

We do not store complete payment card details on our website unless expressly stated in an applicable payment arrangement and permitted by law.

7. Shipping and Delivery

We aim to process and dispatch orders within the estimated time communicated on our website or through our order communications.

Delivery times are estimates and may vary depending on product availability, destination, courier operations, weather, public holidays, customs procedures, and other circumstances beyond our reasonable control.

By placing an order, you agree to provide complete and accurate shipping information.

Please note:

Customers are responsible for ensuring that their shipping address and contact details are correct.
Delivery may be delayed if an address is incomplete, inaccurate, inaccessible, or requires additional verification.
Tracking information will be provided where available.
Certain products or destinations may be subject to delivery restrictions.
Additional customs duties, import taxes, or other charges may apply to international shipments, where applicable. Responsibility for such charges will be determined by the checkout terms and applicable law.

If a shipment is delayed, lost, damaged, or incorrectly delivered, please contact us using the details provided below so that we can investigate and assist you.

Nothing in this section excludes any consumer rights or remedies available under applicable law.

8. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible at newroyalecommerce.net@gmail.com or 89391 49278.

Cancellation requests will be handled according to the order's processing and dispatch status and our applicable cancellation policy.

Orders that have not yet been processed or dispatched may be eligible for cancellation.
Orders that have already been dispatched may be subject to our return policy.
Customised, special-order, or other restricted products may be subject to additional cancellation conditions, provided these conditions are disclosed and lawful.

If an order is cancelled and payment has been collected, any applicable refund will be processed in accordance with our refund policy and applicable law.

We will not deny cancellation rights that are mandatory under applicable law.

9. Returns and Exchanges

We want customers to have a satisfactory shopping experience. Return and exchange requests will be handled according to our published Return and Refund Policy and applicable consumer protection laws.

Unless otherwise required by law or expressly stated in our policies, products submitted for return may be required to meet the following conditions:

The product must be eligible for return under the applicable policy.
The product should be returned with its original packaging, accessories, and documentation where applicable.
Proof of purchase or an order number may be required.
The product must not have been damaged through misuse, unauthorized modification, improper installation, or negligence, except where consumer law provides otherwise.

Some products may have specific return or exchange conditions because of their nature, safety requirements, installation, or hygiene considerations. Any applicable restrictions will be communicated in the relevant policy or product listing.

To request a return or exchange, contact us at newroyalecommerce.net@gmail.com.

These terms do not limit any rights you may have under applicable consumer protection law.

10. Refund Policy

Refunds will be considered and processed in accordance with our published Return and Refund Policy and applicable law.

Refunds may be applicable in circumstances such as:

An eligible order is cancelled.
A product is unavailable after payment has been collected.
An eligible return is approved.
An order is confirmed to have been lost or incorrectly fulfilled.
A refund is otherwise required by applicable law.

Where a refund is approved, we will communicate the applicable process and expected timeframe. The time taken for the funds to appear in your account may depend on your bank or payment service provider.

Where permitted by law, refunds will generally be made through the original payment method or another agreed and lawful method.

We will not impose unlawful deductions, fees, or restrictions on refunds.

For refund-related questions, please contact newroyalecommerce.net@gmail.com or 89391 49278.

11. Automotive Product Compatibility and Installation

Automotive products may require technical knowledge, specialised tools, or professional installation.

Before purchasing or installing any automotive product, you should:

Verify the product's compatibility with your vehicle.
Review the manufacturer's instructions and specifications.
Check whether professional installation is recommended or required.
Ensure that the product complies with applicable vehicle safety and road-use regulations.
Follow all safety instructions and warnings supplied with the product.

We recommend using a qualified mechanic or authorised installation professional when appropriate.

Improper installation, misuse, unauthorised modification, or use contrary to manufacturer instructions may affect product performance and safety.

To the extent permitted by law, we are not responsible for damage arising from improper installation, misuse, unauthorised modifications, or failure to follow applicable instructions. This limitation does not exclude liability that cannot legally be excluded.

12. Manufacturer Warranties

Some products may be covered by a manufacturer's warranty or another warranty expressly offered with the product.

Where a warranty applies, its coverage, duration, exclusions, and claim procedures will be determined by the relevant warranty terms.

Unless expressly stated otherwise, purchasing a product from us does not automatically create an additional manufacturer warranty.

If you have a warranty-related concern, please contact us with your order details and a description of the issue.

Nothing in these terms excludes statutory warranties, guarantees, or consumer rights that apply under relevant law.

13. Promotions, Discounts, and Offers

We may offer promotional discounts, coupon codes, seasonal offers, or other special promotions from time to time.

Promotional offers may be subject to specific conditions, including validity periods, minimum order values, eligible products, or usage limits.

Unless expressly stated otherwise:

Offers cannot be applied retrospectively to completed purchases.
Promotional codes may not be combined with other offers.
Offers may be limited to eligible customers or products.
Expired or invalid promotional codes will not be accepted.

All promotions are subject to applicable law. Any material conditions will be communicated with the relevant offer.

14. Intellectual Property Rights

All content on our website, including text, product descriptions, graphics, logos, photographs, designs, page layouts, and other materials, is owned by us, licensed to us, or used with permission, unless otherwise indicated.

Such content is protected by applicable intellectual property laws.

You may access and use the website for personal, lawful shopping purposes. You must not, without the necessary authorization:

Copy, reproduce, distribute, or republish website content for commercial purposes.
Use our brand name, logos, or other identifying materials in a misleading manner.
Modify, sell, or commercially exploit website content.
Remove copyright, trademark, or proprietary notices.
Use our content in a manner that infringes third-party rights.

All third-party trademarks, product names, and logos remain the property of their respective owners. Their appearance on our website does not necessarily imply sponsorship, affiliation, or endorsement.

15. Acceptable Use of the Website

You agree not to:

Use the website for fraudulent, unlawful, or deceptive activities.
Submit false, misleading, or incomplete information.
Attempt to interfere with the website's functionality or security.
Introduce viruses, malicious code, or other harmful software.
Attempt unauthorised access to our systems, servers, accounts, or databases.
Scrape, harvest, or collect personal information without proper authorization.
Use automated tools to interfere with website operations or abuse our services.
Infringe intellectual property, privacy, or other legal rights.

We may take reasonable action to protect our website, customers, and business against misuse, subject to applicable law.

16. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, delivery services, or other external platforms.

These third-party services are not necessarily operated or controlled by us.

We are not responsible for the independent content, terms, privacy practices, security, or availability of third-party websites and services.

Your use of third-party services may be subject to their own terms and policies. We encourage you to review those terms before using such services.

This provision does not exclude any liability that we may have under applicable law.

17. Privacy and Personal Information

Your use of our website may involve the collection and processing of personal information, including information needed to process orders, arrange delivery, provide customer support, and comply with legal obligations.

We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

By using our website, you acknowledge that personal information may be processed for legitimate business purposes, including order fulfilment, payment processing, delivery, fraud prevention, customer service, and legal compliance.

Please review our Privacy Policy for further information about the personal information we collect, how we use it, and the choices and rights available to you.

18. Errors, Inaccuracies, and Omissions

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, shipping charges, promotions, or other information.

We reserve the right to correct errors, update information, and make necessary changes to website content, subject to applicable law.

If an error materially affects an order you have placed, we may contact you to explain the issue and discuss the available options.

We will not use this provision to remove or restrict mandatory consumer rights.

19. Disclaimer of Warranties

We make reasonable efforts to maintain an accessible and functional website and to provide accurate product information.

However, to the extent permitted by applicable law, the website and its general content are provided on an “as available” basis, and we do not guarantee uninterrupted access, error-free operation, or the absence of all technical issues.

Product warranties and guarantees, where applicable, are governed by the terms expressly provided with the product and any mandatory legal protections.

Nothing in this section excludes or limits a warranty, guarantee, representation, or right that cannot lawfully be excluded or limited.

20. Limitation of Liability

To the extent permitted by applicable law, New Royal Automotive will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

We are not responsible for losses caused by circumstances beyond our reasonable control, including interruptions to communication networks, courier delays, or third-party service failures, except to the extent that applicable law provides otherwise.

Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, death or personal injury where exclusion is prohibited, breach of mandatory consumer rights, or any other liability that cannot lawfully be excluded or limited.

Nothing in this section affects your statutory rights as a consumer.

21. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses and reasonable costs directly arising from your unlawful use of our website, your deliberate violation of these Terms and Conditions, or your infringement of third-party rights.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct or for liabilities that cannot legally be transferred to you.

22. Force Majeure

We will not be responsible for delays or failures to perform obligations to the extent they are caused by events beyond our reasonable control, including natural disasters, severe weather, fires, public emergencies, government restrictions, labour disruptions, transportation interruptions, or failures of essential infrastructure.

Where such an event affects your order, we will take reasonable steps to communicate relevant updates and address the situation in accordance with applicable law.

This provision does not remove any refund, cancellation, or other rights that may be legally available to you.

23. Suspension or Termination of Access

We may suspend or restrict access to our website where reasonably necessary to protect our business, customers, systems, or legal interests, including where we reasonably suspect fraud, unauthorised access, or a material breach of these terms.

Any action will be taken subject to applicable law and any contractual or consumer rights that remain applicable.

Termination or suspension of website access does not remove obligations or rights that arose before the termination.

24. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India.

Subject to mandatory consumer protection laws and applicable rules concerning jurisdiction, disputes arising out of or relating to these Terms and Conditions will be subject to the jurisdiction of the competent courts in Chennai, Tamil Nadu, India.

Nothing in this section prevents a consumer from exercising a right to bring a claim before another forum where that right is provided by applicable law.

25. Changes to These Terms and Conditions

We may revise these Terms and Conditions from time to time to reflect changes in our business operations, products, website functionality, or applicable legal requirements.

The updated version will be published on our website with a revised “Last Updated” date.

Changes will take effect as stated in the updated terms, subject to applicable law. Your continued use of the website after updated terms are published constitutes acceptance of those changes to the extent legally permissible.

We encourage you to review this page periodically.

26. Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable by a competent authority, that provision will be interpreted or limited to the minimum extent necessary where legally permissible.

The remaining provisions will continue in effect to the extent they remain valid and enforceable.

27. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies expressly incorporated into them, govern your use of our website and purchases from us.

If a specific policy or mandatory legal requirement applies to a particular transaction, the relevant terms will be interpreted consistently with applicable law.

Nothing in these Terms and Conditions removes any statutory rights that cannot legally be waived.

28. Contact Us

If you have any questions about these Terms and Conditions, our products, an order, or any of our policies, please contact us using the following details.

New Royal Automotive

Legal Name: Hameed Ansari
Trade Name: New Royal Enterprises

Registered Business Address:
Building No. 61B, Visalakshi Nagar,
Ekkattuthangal, Chennai,
Tamil Nadu – 600032, India.

Additional Place of Business:
No. 93, Kundrathur Main Road, Moulivakkam,
Chennai, Tamil Nadu – 600125, India.