Privacy Policy

New Royal Automotive is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, purchase our products, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. If you do not agree with our practices, please discontinue using our website. This does not affect any rights you may have under applicable privacy or consumer protection laws.

1. Business Information

New Royal Automotive operates under the trade name New Royal Enterprises.

Legal Name: Hameed Ansari
Trade Name: New Royal Enterprises
Business Type: Proprietorship

Registered Business Address:
Building No. 61B, Visalakshi Nagar,
Ekkattuthangal, Chennai,
Tamil Nadu – 600032, India.

Additional Place of Business:
No. 93, Kundrathur Main Road, Moulivakkam,
Chennai, Tamil Nadu – 600125, India.

Email: newroyalecommerce.net@gmail.com
Phone: 89391 49278

Website: [Insert your official website URL]

In this Privacy Policy, “we,” “us,” and “our” refer to New Royal Automotive, while “you” and “your” refer to visitors, customers, and other individuals who interact with our website.

2. Information We Collect

We may collect the following categories of information when you use our website or purchase products from us.

2.1 Personal Information

When you place an order, contact us, submit a form, or otherwise interact with our website, we may collect:

Full name.
Email address.
Phone number.
Billing address.
Shipping and delivery address.
Order details and purchase history.
Payment transaction details and payment status.
Information you voluntarily provide when contacting customer support.

We collect only the information reasonably necessary for the relevant business purpose, subject to applicable law.

2.2 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

Internet Protocol (IP) address.
Browser type and version.
Device type and operating system.
Pages visited and interactions with our website.
Referring website or source.
Date, time, and duration of visits.
Cookies and similar tracking technologies, where applicable.

This information may help us understand website performance, improve user experience, and identify technical or security issues.

2.3 Information from Third Parties

We may receive limited information from third-party services involved in operating our website, processing payments, preventing fraud, providing analytics, or delivering orders.

The information received depends on the service used and the permissions and settings applicable to that service.

3. How We Use Your Information

We may use your personal information for the following purposes:

To receive, process, confirm, and fulfil orders.
To arrange shipping and delivery of purchased products.
To process payments and manage refunds, returns, and cancellations.
To communicate order confirmations, shipping updates, and service notifications.
To respond to customer questions, complaints, and support requests.
To maintain records of purchases and transactions.
To improve our website, products, services, and customer experience.
To understand website usage and evaluate business performance.
To detect, investigate, and prevent fraud, unauthorised transactions, and security incidents.
To send promotional communications where permitted by law and, where required, with your consent.
To comply with applicable legal, tax, accounting, and regulatory obligations.
To establish, exercise, or defend legal claims where necessary.

We will not use your information for purposes that are incompatible with the purposes described in this policy unless permitted or required by applicable law.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support essential website functions and improve your browsing experience.

These technologies may be used to:

Remember preferences and shopping cart information.
Support website functionality and security.
Understand website traffic and visitor behaviour.
Measure the effectiveness of marketing campaigns.
Provide relevant advertising, where applicable and permitted.

You may be able to manage cookies through your browser settings or any cookie preference tool provided on our website. Disabling certain cookies may affect website functionality.

Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.

5. How We Share Your Information

We do not sell your personal information to third parties in exchange for payment. We may share information when necessary for legitimate business purposes, subject to applicable law.

5.1 Service Providers

We may share relevant information with service providers who help us operate our business, including:

E-commerce and website hosting providers.
Payment gateways and payment processing services.
Shipping, courier, and logistics companies.
Customer support and communication providers.
Website analytics and performance services.
Fraud prevention and security providers.

These providers may process information as necessary to perform services for us, subject to applicable contractual and legal requirements.

5.2 Legal and Regulatory Requirements

We may disclose information where required by law, regulation, court order, or lawful government request, or where reasonably necessary to protect our rights, customers, property, or the security of our services.

5.3 Business Transfers

If our business is involved in a merger, restructuring, acquisition, or sale of assets, relevant information may be transferred as part of that transaction, subject to applicable privacy requirements.

5.4 With Your Consent

We may share information for other purposes where you have provided consent or where another lawful basis permits such sharing.

6. Payment Information

Payments made through our website may be processed by third-party payment gateways or payment service providers.

Your payment information may be collected and processed directly by those providers in accordance with their own privacy policies and security practices.

We may receive transaction-related information such as payment confirmation, transaction reference, payment status, and refund status.

We do not intentionally collect or store complete payment card details on our own systems unless this is expressly disclosed and handled in accordance with applicable requirements.

7. Shipping and Order Fulfilment

To fulfil your order, we may share necessary information, including your name, phone number, delivery address, and order details, with the relevant courier, logistics company, supplier, or fulfilment partner.

This sharing enables us to process and deliver your purchase and provide shipment-related updates.

If an order involves international shipping, relevant information may be processed or transferred across national borders where necessary to complete the transaction, subject to applicable law.

We take reasonable steps to ensure that personal information is handled appropriately by the parties involved in fulfilling your order.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, recordkeeping, dispute resolution, fraud prevention, and compliance with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal retention requirements.

9. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

These measures may include access restrictions, appropriate service-provider arrangements, and security practices suited to the nature of the information we process.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. We cannot guarantee absolute security, but we will take reasonable steps to protect information in accordance with applicable law.

10. Your Privacy Rights and Choices

Depending on applicable law and your location, you may have certain rights regarding your personal information.

These may include:

Access: Request information about personal data we process about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of personal information where legally available.
Consent: Withdraw consent where processing is based on your consent.
Marketing Preferences: Opt out of promotional emails by following the unsubscribe instructions provided in the message.
Complaints and Grievances: Contact us to raise concerns regarding the handling of your personal information.

Some information may need to be retained to fulfil orders, maintain legally required records, resolve disputes, or comply with applicable law.

To exercise a privacy right or submit a request, contact us at newroyalecommerce.net@gmail.com. We may need to verify your identity before responding.

We will handle requests within the timeframes required by applicable law.

11. Promotional Communications

We may send promotional emails or other marketing communications where permitted by applicable law.

You can opt out of promotional emails by using the unsubscribe link included in the message or contacting us directly.

Opting out of marketing communications will not necessarily prevent us from sending essential service-related messages, including order confirmations, delivery notifications, refund updates, and important account or security communications.

We will respect applicable consent and opt-out requirements for marketing communications.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.

We do not control the privacy policies, security practices, or content of these third parties.

If you access an external website or service through a link on our website, your use of that service will be governed by its own terms and privacy policy.

We encourage you to review the applicable privacy policy before sharing personal information with any third party.

13. Children's Privacy

Our website is not intended to be directed at children under the age of 18.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If we become aware that personal information has been collected from a child in violation of applicable requirements, we will take appropriate steps to address the situation, including deletion where required.

A parent or legal guardian who believes that a child has provided personal information to us may contact us using the details provided in this policy.

14. International Data Transfers

Certain service providers involved in website hosting, payment processing, analytics, or order fulfilment may process information in locations outside your state or country.

Where personal information is transferred internationally, we will take steps required by applicable law to ensure that the transfer and subsequent processing are lawful.

The protections applicable to your information may vary depending on the relevant jurisdiction and service provider.

15. Legal Compliance

We handle personal information in accordance with applicable privacy, consumer protection, and other relevant laws.

Where applicable, this may include requirements under Indian data protection legislation, including the Digital Personal Data Protection Act, 2023, and its applicable rules and commencement provisions, as well as other laws that apply to our business and customers.

Where we process information relating to individuals in other jurisdictions, additional privacy requirements may apply depending on the circumstances.

Nothing in this Privacy Policy is intended to reduce any rights or protections that are mandatory under applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers, or applicable legal requirements.

When we make changes, we will publish the revised policy on this page and update the “Last Updated” date.

Where required by law, we will provide additional notice or seek consent for material changes.

We encourage you to review this page periodically to remain informed about how we handle your personal information.

17. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or the handling of your personal information, please contact us.

New Royal Automotive