Shipping Policy
Thank you for shopping at New Royal Automotive! We aim to provide a smooth and reliable shipping experience for all our customers. Please read our Shipping Policy below for details on shipping methods, delivery times, shipping charges, and other important information.
1. Shipping Zones
We currently ship to addresses within India.
Shipping availability may vary depending on the destination and the products ordered. Any applicable restrictions will be communicated during checkout or through our customer support team.
2. Shipping Methods
We aim to provide reliable shipping options based on product availability and delivery location.
Available shipping methods and estimated delivery times, where applicable, will be displayed during checkout.
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Standard Shipping: Estimated delivery within 5 business days, where this option is available.
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Expedited Shipping: Estimated delivery within 3 business days, where this option is available.
Delivery estimates may vary depending on the destination, courier service, product availability, and other circumstances beyond our reasonable control.
3. Shipping Rates
Shipping rates may vary depending on the shipping method selected, package weight and dimensions, and delivery destination.
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Any additional charges, where applicable, will be communicated before the order is confirmed.
4. Order Processing Time
Orders are generally processed after payment confirmation.
The actual processing time may vary depending on product availability, order verification, and other operational requirements. Any applicable processing estimates will be communicated through our website or customer support.
Orders placed on weekends or public holidays may be processed on the next business day.
5. Delivery Time
Delivery times are estimates and begin from the date the order is dispatched, rather than the date the order is placed.
Estimated delivery times may vary depending on the shipping method, delivery location, courier operations, weather conditions, public holidays, and other unforeseen circumstances.
While we make reasonable efforts to deliver orders within the estimated timeframe, delivery dates are not guaranteed unless expressly stated otherwise.
6. Tracking Orders
Once your order has been dispatched, we will provide shipping confirmation and tracking information where available.
You may use the tracking details provided by us or the relevant courier to monitor your shipment.
If tracking information is unavailable or you experience a delivery issue, please contact our customer support team for assistance.
Order Tracking Page: [Insert your order tracking page URL, if available]
7. Shipping Restrictions
Customers must provide a complete and accurate physical delivery address and a valid contact number when placing an order.
Some locations, products, or delivery services may be subject to shipping restrictions.
Delivery to P.O. boxes may not be available for certain courier services. Please provide a physical delivery address wherever required.
If we are unable to deliver to your address, we will contact you where reasonably possible to discuss the available options.
8. Undeliverable Packages
If a package cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, or refusal of delivery, the shipment may be returned to us.
Where permitted by applicable law and disclosed shipping or refund terms, additional shipping or reshipment charges may apply if the delivery failure results from incorrect information provided by the customer or an unjustified refusal of delivery.
If a package is returned to us, please contact our customer support team to discuss the available options.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
9. Delayed, Lost, or Damaged Shipments
If your shipment is delayed, lost, or delivered with visible damage, please contact us as soon as reasonably possible.
Please provide your order number, tracking details, and any relevant photographs or supporting information to help us investigate the issue.
We will work with the relevant courier or shipping provider to investigate and determine the appropriate resolution in accordance with our applicable policies and the law.
10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details when placing an order.
If you notice an error in your shipping address, please contact us immediately. We will try to update the information if the order has not yet been dispatched, but changes cannot be guaranteed once the shipment has been processed.
Additional delivery or reshipment charges may apply where permitted by law if an incorrect address results in a failed delivery.
11. Contact Us
If you have any questions about this Shipping Policy, delivery timelines, shipping charges, or the status of your order, please contact us using the details below.
New Royal Automotive
Legal Name: Hameed Ansari
Trade Name: New Royal Enterprises
Registered Business Address:
Building No. 61B, Visalakshi Nagar,
Ekkattuthangal, Chennai,
Tamil Nadu – 600032, India.
Additional Place of Business:
No. 93, Kundrathur Main Road, Moulivakkam,
Chennai, Tamil Nadu – 600125, India.
Email: newroyalecommerce.net@gmail.com
Phone: 89391 49278
Thank you for choosing New Royal Automotive. We appreciate your business and look forward to providing you with a reliable shopping experience.