Returns And Refund Policy

Thank you for shopping at New Royal Automotive! We appreciate your business and want to ensure your satisfaction with our products. Please read our Refund and Returns Policy carefully before making a purchase.

1. Returns

We want you to be satisfied with your purchase. If you are not satisfied for any reason, you may request a return within 3 days of delivery, subject to the eligibility conditions outlined in this policy and applicable law.

To be eligible for a return:

The product must be unused and, where applicable, uninstalled.
The product should be in its original packaging and in the same condition in which you received it.
All included accessories, manuals, and other components should be returned where applicable.
Proof of purchase, such as an invoice or order confirmation, must be provided.

Certain products may not be eligible for return, subject to applicable law, including:

Custom-made or special-order parts that cannot reasonably be resold.
Electrical or electronic components that have been installed, used, or modified, where the issue is not a defect or another legally recognised ground for return.
Items damaged due to improper handling, misuse, unauthorised modification, or improper installation by the customer.

These exclusions do not limit any mandatory rights you may have for defective, damaged, incorrectly supplied, or misrepresented products under applicable law.

Customers are responsible for return shipping costs unless the return is due to our error, an incorrect item, a defective product, or another circumstance where we are required to cover those costs.

2. Refunds

Once we receive and inspect your returned product, we will notify you by email about the outcome of your refund request.

If your refund is approved:

Processing charge: A 2% processing charge may be deducted from the refundable amount only where permitted by applicable law and where the charge has been properly disclosed. No deduction will be made where prohibited by law.
Refund processing: We aim to process approved refunds within 3 days of receiving and inspecting the returned product.
Refund method: Refunds will generally be issued to your original method of payment.
Bank processing time: After the refund is initiated, the amount may take an additional 3–7 working days to appear in your account, depending on your bank or payment provider.

Shipping charges, if applicable, are generally non-refundable unless the return is due to our error or applicable law requires a refund.

If a refund is rejected, we will communicate the reason where appropriate. Nothing in this policy limits any rights or remedies available to customers under applicable law.

3. Shipping Costs

Original shipping costs are generally non-refundable unless the return is due to our error or a refund of shipping charges is required by applicable law.
Customers may be responsible for return shipping costs when returning an eligible product for reasons unrelated to our error or a product defect.
If you receive an incorrect, defective, or damaged product, please contact us before arranging a return so that we can guide you through the appropriate process.
Any return shipping arrangements or charges will be communicated to you before the return is completed, where applicable.

4. How to Initiate a Return

To initiate a return, please contact our customer support team using the details below within 3 days of delivery.

Email: newroyalecommerce.net@gmail.com
Phone: 89391 49278

Please provide the following information:

Your order number.
The name of the product you wish to return.
The reason for the return.
Photographs of the product or packaging, if the product is damaged, defective, or incorrect.

Our team will review your request and provide instructions regarding return eligibility, packaging, shipping arrangements, and the next steps.

Please do not send a product back before receiving return instructions from our customer support team.

5. Exchanges

We do not currently offer direct exchanges.

If you wish to obtain a different product, you may request a return of the original product, subject to this policy and applicable law. Once the return is approved and the applicable refund is processed, you may place a new order for the replacement product.

If the original product is defective, damaged, incorrectly supplied, or otherwise covered by mandatory consumer protection rights, we will address the matter in accordance with applicable law.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs or other supporting information where available.

We will review the issue and determine an appropriate resolution, which may include a replacement, repair, refund, or another remedy as required by applicable law.

Customers will not be required to bear return costs where applicable law or our stated policy requires us to cover them.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at newroyalecommerce.net@gmail.com or 89391 49278.

Cancellation requests will depend on the order's processing and dispatch status and any applicable legal requirements.

If an order is cancelled after payment has been collected, any applicable refund will be processed in accordance with our cancellation policy and applicable law.

8. Contact Us

If you have any questions about this Refund and Returns Policy, need assistance with a return, or want an update on a refund, please contact us.

New Royal Automotive

Legal Name: Hameed Ansari
Trade Name: New Royal Enterprises
Business Type: Proprietorship

Registered Business Address:
Building No. 61B, Visalakshi Nagar,
Ekkattuthangal, Chennai,
Tamil Nadu – 600032, India.

Additional Place of Business:
No. 93, Kundrathur Main Road, Moulivakkam,
Chennai, Tamil Nadu – 600125, India.